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Medical Transcription Outsourcing: Inquiries To Solicit Before Settling On a Service Provider
Expert
There are particular factors a healthcare facility needs to know before making the important choice to contract out their healthcare transcription requirements. Knowing the medical transcription company well can improve the transition process, reduce miscommunication and have a synergistic effect on the business by creating an enduring partnership
Separate from knowing the accuracy level of medical transcription ensured, the delivery time promised, the pricing offered and the measures taken for HIPAA compliance defined, there are certain inquiries that need to be asked. These will help the hospital become comfortable with the medical transcription company. What are the inquiries that need to be posed?
Inquiry no.1: How long has the medical transcription company been in the business of transcription? Can they provide client testimonials on request?
Asking this inquiry will clarify the history of the company in the field of transcription and the experience they have in providing quality service to others. It will also establish that the service provider being considered is not a fly-by-night operator. Considering the importance of work to be contracted out
It is very essential to have customer testimonials of those who have availed the services of the service provider.
Inquiry no.2: How much is their ability for transcription on a monthly basis?
The answer to this query will clarify the ability of the vendor in organizing a large quantity of work while still delivering the essential caliber. The healthcare facility would be able to then benefit from the large pool of skilled and trained human resources available to them. This would make clear that the service provider could provide skilled medical transcription
Question no.3: What are their quality procedures?
This will make clear the vendor’s dedication to accuracy medical transcription and whether they give required importance to having methods in place to ensure that the accuracy of reports is maintained to the highest level possible. Existence of quality procedures and quality guidelines will prove the reliability of the company. The existence of quality processes that in spite of shift changes; change in teams etc, the only thing crucial is quality of healthcare transcription!
Query no.4: Does the company have professional and competent client service staff?
At every stage of the transition to a new transcription vendor, it is vital to have helpful and well-informed client service personnel answering queries so that all the kinks can be ironed out from the beginning. Having a responsive and knowledgeable customer staff can go a long way in establishing a good relationship
Question no.5: What is their technological expertise? Are they HIPAA/ HITECH compliant?
For a healthcare facility it is vital that their service provider, uses software and tools that is safe and secure, for HIPAA/HITECH compliance and advanced enough to accommodate all required functions. Having the right technology, which is simple to operate, can make it simple for healthcare professionals
To interact with it
Ideally speaking one should pick a vendor who delivers correct medical transcription at realistic prices, done by specialist transcriptionists with a very prompt turnaround time executed through secure HIPAA/HITECH compliant channels, with very high levels of quality and all this with technology that is advanced but easy to operate!
Article submitted Sunday, September 18, 2011 & read 15 times.
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